This Privacy Notice sets out how Flexion Fitness uses and protects any information that you give us in the course of your interactions with our business, or when you use this website.
Flexion Fitness is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Policy.
Visitors to our website
Surveys and market research that we carry out
Individuals who use our products or services
Individuals who subscribe to our newsletter or request information from us
What information do we collect?
We may collect the following information:
Contact information, including an email address
Demographic information, such as a postcode, preferences, and interests
Other information relevant to customer surveys and/or offers
What do we do with this information?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, events or other information that we think you may find interesting, using the email address you have provided.
From time-to-time we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information you provide to make changes to our business processes or website.
Visitors to our website
When someone visits www.flexion-fitness.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this Privacy Notice. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
By completing our membership registration form, you are agreeing to be added to our mailing list to be contacted by Fempower for direct marketing purposes to offer you access to programme, course and event bookings.
You may cancel your membership at any time by emailing us at firstname.lastname@example.org
We will never sell, distribute, or lease your personal information to third parties unless we have your permission, or are required to do so by law.
We may use your personal information to send you promotional information about third parties who we think you may find interesting, if you tell us that you wish this to happen.
By completing our membership registration form, you are agreeing to receiving our newsletter to your specified email address.
We use a third party provider, MailChimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.
We use a third party service, WordPress.com, to publish our website. This site is hosted by New Creation, Lurgan. We use standard methods to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. Visitors that wish to leave a comment on our blog are required to enter a name and email address.
We have social media profiles on Facebook, Instagram, Google+.
If you send us a private or direct message via social media the message will be stored on those sites but will not be shared with any other organisations.
We use anti-virus software from Gmail to monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Customers and Consumers
We offer various products and services. We have to hold the details of individuals who have requested products and services to enable us to supply them. However, we only use these details to provide the service the person has requested, and for other closely related purposes. For example, we might use information about people who have requested a service to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
You have the right to ask for your personal information to be securely disposed off or deleted at any time but this will then mean you can no longer be contacted by Fempower.
You also have the right to “unsubscribe” from our membership or e-newsletter at any time.
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.
We try to meet the highest standards when collecting and using your personal information.
We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate. We would also welcome any suggestions for improving our procedures.
This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
Individuals can find out if we hold any of their personal information by making a ‘subject access request’ under the General Data Protection Regulation. If we do hold information about you, we will:
Give you a description of it;
Tell you why we are holding it; and
Let you have a copy of the information in an intelligible form
To make a request to us for any personal information we may hold, you need to put the request in writing, and send it by email.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us at the address below.
Disclosure of personal information
Unless required to by law, we will not disclose personal data without consent.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was first published on 8.03.2021 and is regularly reviewed.
How to contact us